IT support
For products that are already live: faults, updates, questions about a site or app. Requests are handled during working hours; we do not promise a fixed response time.
Before you write
- Check whether the problem repeats in another browser or device.
- Write down the steps that lead to it.
- Do not include passwords, card numbers or other people's personal data.
- Urgent and in working hours — better to call: +380 68 440 56 90
Request form
Frequent questions
Do you support products built by other teams?
We can consider it. First we need access to the code and a description of the infrastructure; after a review we will say honestly whether we can take it on.
How fast do you reply?
We work Mon–Fri 09:00–18:00 Kyiv time and do not promise a fixed response time. Response terms for ongoing support are set by contract.
The form showed an error. What about my text?
The draft stays in your browser until the server confirms acceptance. You can retry or write to [email protected].
What does the reference number mean?
The server issues it only when the hosting mail service has accepted the message. It does not guarantee inbox delivery but helps locate the request.
Can I give you hosting access?
Better to create a separate limited account that can be revoked later. Do not send your main password.